1. Complaint Status
In accordance with SEBI's circular on strengthening the grievance redressal mechanism for Research Analysts, Stockwise Research publishes the status of complaints received on a quarterly basis below.
Quarterly Complaint Statistics
The following table shows the complaint statistics for the most recent quarter:
- Carried forward from previous quarter: 0
- Received during the quarter: 2
- Resolved during the quarter: 2
- Pending at end of quarter: 0
- Average resolution time: 5 working days
- Pending > 3 months: 0
2. Trend Analysis
Stockwise Research received 2 complaints during the quarter ending 31 March 2026, both of which were resolved within the prescribed timeframe of 30 days. The complaints were related to (i) a delay in alert delivery on a high-volatility expiry day and (ii) a billing clarification. Both were resolved to the clients' satisfaction.
We continuously monitor complaint trends to identify systemic issues and improve our service quality. Our Compliance Officer reviews every complaint personally to ensure fair and timely resolution.
3. Escalation
If you are not satisfied with the resolution of your complaint, you may escalate the matter to SEBI's SCORES portal (scores.gov.in) or use the ODR platform (smartodr.in). Please see our Grievance Redressal page for full details of the escalation matrix.
4. Filing a Complaint
If you wish to file a complaint, please contact our Compliance Officer at compliance@stockwiseresearch.in or +91 98765 43210. You can also write to us at: 123, Dalal Street, Fort, Mumbai 400001.
Please include your name, registered phone number, nature of the complaint, and any supporting documents. We will acknowledge your complaint within 1 business day and resolve it within 30 days.