1. Grievance Redressal Mechanism
Stockwise Research is committed to fair and timely resolution of all client grievances. We follow a 3-level grievance redressal mechanism as prescribed by SEBI for Research Analysts.
2. Level 1 — Internal Complaint
If you have a complaint, please contact our Compliance Officer using the details below. We will acknowledge your complaint within 1 business day and resolve it within 30 days.
- Compliance Officer: Rajesh K. Sharma
- Email: compliance@stockwiseresearch.in
- Phone: +91 98765 43210
- Registered Office: 123, Dalal Street, Fort, Mumbai 400001
3. Level 2 — SEBI SCORES
If your complaint is not resolved within 30 days, or if you are not satisfied with the resolution, you may escalate to SEBI's SCORES (SEBI Complaints Redress System) portal. SCORES is a centralised online platform for lodging complaints against SEBI-registered intermediaries.
- Website: https://scores.gov.in/scores/Welcome.html
- You will need your PAN, our SEBI Registration No. (INH000000000), and details of your complaint
- SEBI will forward the complaint to us and monitor resolution
4. Level 3 — ODR (Online Dispute Resolution)
If the complaint remains unresolved after SCORES, you may use SEBI's ODR platform for online dispute resolution. This is a faster alternative to traditional court proceedings for resolving securities market disputes.
- Website: https://smartodr.in/
- The ODR platform uses conciliation and arbitration to resolve disputes
- Awards passed under ODR are legally binding
5. What to Include in Your Complaint
To help us resolve your complaint quickly, please include:
- Your name, registered phone number and client ID (if any)
- Date and nature of the issue
- Names of any analysts or staff involved
- Relevant documents (payment proof, screenshots of alerts, etc.)
- The relief or resolution you are seeking
6. Timeframes
We acknowledge complaints within 1 business day of receipt and endeavour to resolve them within 30 days. Complex cases may take longer; in such cases, we will keep you informed of the progress every 7 days.